Air India COK Terminal – Cochin International Airport

When it comes to Air travel, all a traveler wishes is to have a smooth and hassle-free travel experience. If you are one of those, you surely should be aware of all the terminal and related details to ensure smooth functioning at the airport, especially if you are traveling with Air India COK terminal. Air India operates from Terminal 3. You should be aware of the terminal location that will allow you to get around the airport and its procedure without rushing and feeling frustrated. 

The layout of the terminal allows you to plan your arrival time so you have ample time for a thorough security check before your flight and potential time between arriving at your gate to get to your flight.  The Air India offers a multitude of services to facilitate your travel experience, such as ATMs, currency exchange, cafés,lounges and even business communities. 

Air India Cochin International Airport Details

Air India operates from Terminal 3 at Cochin International Airport. 

Services Provided By Air India at Cochin International Airport Terminal COK 

At the airport Office you can enjoy the following services/amenities:  

The Customer Care section of Air India Airlines COK Terminal assists with the following Requests

For passengers at the Air India COK terminal, there are various amenities avaialbe to easy through the air travel procedure. 

Make a reservation

Passengers needing ticket booking assistance can work with staff at the Air India terminal office at Cochin International Airport. They are trained to create an itinerary that best matches all passenger’s specific needs for flights. Thereafter, ticket reservations can be made by travelers on their own via the airline website and mobile app. Visit International Terminal 3 at COK for flight booking and cancellations. 

Manage Your Booking

If needed, passengers traveling on Air India can request assistance from the team at the terminal. They are more than willing to assist you with booking changes or trip information and add or remove any related upgrades, amenities, and services. However, passengers have the option to manage their booking via the “Manage” section available through the Air India mobile app or website on their own. 

What’s the Baggage Allowance

Any checked bag fees must be paid for separately on the airline’s website or mobile app or in-person during check-in at the airport, for example, at the Air India designated terminal or on the airline’s website or app itself. For more detailed information, there will also be Air India staff at the Air India terminal in checking all other bags that are not checked in on-site, or you can find the detailed information on your operating airline websites. 

Policy for Refunds and Cancellations  

Refunds or cancellation requests associated with tickets purchased through a travel agent, travel agency, or 3rd party travel site will not be processed at the Air India. The request must first meet the requirements established in the Air India Cancellation Policy before any refund or cancellation conversions are processed.

Travel Services for Pet 

Passengers can book pet travel services with Air India, which is subject to Air India’s Pet Policy and availability. Pet companion travel bookings can be conducted at the Air India or you can call 650-821-8830. Small pets or animal companions can be carried in an approved kennel or carrier inside the passenger cabin with you, while large pets or animal companions must be transported, otherwise, in the aircraft’s hold.

Baggage that is lost, delayed, or damaged 

Airline representatives at the COK terminal should be notified at once regarding delayed lost or damaged baggage. They will provide every possible assistance and will attempt to resolve the situation within forty-eight (48) hours. Further details can be obtained about lost bags by calling the Central Baggage Service Office at 800-223-7776, from 6:00 A.M. and 10:00 P.M. (Pacific Standard Time). Reimbursements may be made and are subject to Air India Baggage Policy. 

Registering Or Check-in 

Air India travelers can check in online via the “online check-in” feature on the airline’s website / mobile app (available 24 hours before flight time) or in person at the Air India COK terminal.  International flights must check-in at least 1 hour before scheduled flight departure time and domestic flights must check-in at least 40 minutes prior to scheduled flight departure time. 

Services for Special Assistance at COK

Air India travelers will be able to request special assistance services at the time of the ticket being booked (with the assistance of a Travel Associate) via the airline’s “Fly for All” app or you can call 650-821-8830. There are alternatives in the facility to request special assistance on the day of travel.

Wifi on Board

Air India COK terminal does have complimentary Wifi. Most aircraft in the Air India fleet are Wifi enabled, passengers may have the option to use either fast-streaming satellite Wifi or basic Wifi by purchasing Wifi packs.

Lounge at the COK Cochin International Airport 

An Air India Airport Lounge is available at Cochin International Airport. Furthermore, an Air India member with Oneworld will have access to various other airlines’ airport lounges.

• Air India Lounge is located in Terminal 3. 

For assistance, please connect with the Air India COK terminal team. 

Cochin International Airport Car Rental 

You will find Courtesy phones and or counters for various rental car companies at the arrivals level of all terminals at the airport. Alternatively, either take the AirTrain to the Federal Circle Station or the rental car agency. You will surely get assistance from them and comfortably reach your spot. 

Cochin International Airport COK Airport Parking

There are multiple on-airport parking options available for every driving person to the airport; you can also find off-airport parking options. If you desire, you can even reserve parking online through the airport’s official website. For guidance, you may ask an associate.Services & Amenities.Cochin International Airport offers a wealth of services and amenities to enhance the airport journey experience for each traveler passing through.

• Airport Information
• ATM
• Baggage Storage
• Charging Station
• Currency Exchange
• Ground Transportation
• Lounges
• Medical Office
• Nursing Suites
• Restrooms
• Service Animal & Pet Relief
• Worship Spaces
• Shopping 
• Food & Beverage 
• Beauty & Spa 

Requests for help can be made with the staff at the airport or the visible crew in the terminal for the Air India COK terminal. 

All Related Terminal

Cochin International Airport (COK) Terminal Map and Guide

FAQs