British Airways ORD Terminal – Chicago O’Hare International Airport

Welcome to the British Airways Terminal at O’Hare International Airport (ORD), where your journey begins in comfort and style. It is important to know that as of April 2024, British Airways has moved from Terminal 5 to Terminal 3, enhancing passenger experiences with a variety of modern amenities and services. Whether you’re arriving or departing, this guide will equip you with everything you need to know to make the most of your time at this bustling airport hub.

Quick Information About British Airways ORD Terminal

British Airways operates from Terminal 3 at O’Hare International Airport, ensuring a modern travel experience.

British Airways O’Hare Terminal Arrivals

Upon arrival at Terminal 3, British Airways passengers will find a wide array of services designed to facilitate a smooth landing. The arrivals terminal features:

• Baggage Claim: A streamlined area for quickly retrieving your luggage.
• Customs and Immigration: Efficient processing to get you through the formalities with ease.
• Information Desks: Friendly staff ready to assist you with any inquiries.
• Transportation Services: Options including taxis, rideshare, and public transport.
• Currency Exchange and ATMs: Convenient access to foreign currency and cash withdrawals.
• Lost and Found: Support for any items you may have misplaced during your travels.
• Food and Drinks: Refreshments available to help you recharge after your journey.
• Comfortable Waiting Areas: Relaxing spaces for you to gather your thoughts or plan your next steps.

British Airways Terminal Departures

For departing passengers, Terminal 3 offers a plethora of services to ensure a stress-free experience:

• Check-in Counters: Friendly staff to assist you with ticketing and baggage drop-off.
• Security Screening: A well-organized process to keep you moving toward your gate.
• Retail Shops: A variety of stores offering everything from travel essentials to souvenirs.
• Airline Lounges: Exclusive spaces for relaxation and refreshments before your flight.
• Boarding Gates: Clearly marked gates with flight information displays to keep you informed.
• Charging Stations: Easily accessible outlets for keeping your devices powered up.
• Medical Services: On-site medical assistance should you require help during your visit.

Sections at British Airways Terminal 3

Terminal 3 is designed to maximize passenger convenience and comfort. It consists of two main levels:

Arrival and Baggage Level

This lower level serves as the main point for passengers arriving at the airport. Here, you’ll find the baggage claim area, as well as easy access to various ground transportation options, including taxis and public transit.

Ticketing Level

Located above the arrival area, this level is where you can check in for your flight. Once checked in, you can proceed to the departure gates with ease.

Within Terminal 3, the following concourses are available:

A pedestrian tunnel links Terminal 3 to Terminals 2 and 1, making it easy to navigate the airport. The Hilton Hotel and the Main Parking Garage are also conveniently located nearby, along with the Bus/Shuttle Bus Center (Level 1), which provides CTA Train services to the city.

Ways to Transfer Between ORD Terminals

Getting between terminals at O’Hare is straightforward. The British Airways Terminal is connected to the rest of the airport through the ATS train, ensuring efficient transfers. A shuttle bus also links Terminal 3 with the domestic terminals.

For those looking to move between domestic terminals and the main parking garage, the pedestrian tunnel in the center of the airport provides easy access.

British Airways Flight Reservations: Get Help

Passengers can easily make reservations at the O’Hare Terminal, enjoying a wide array of flight options to destinations around the world. As a significant hub, ORD connects travelers to numerous cities across the globe. To book your flight, simply visit the British Airways official website where you can explore various options that suit your travel needs.

Flight Cancellations: Talk to Experts

Understanding British Airways’ flight cancellation policy is crucial for travelers. If you need to cancel your flight, you can do so easily through their website or by contacting customer service. Specific terms and fees may vary based on the fare type you purchased, so reviewing the cancellation policy before booking is highly recommended. In cases of unavoidable circumstances, such as severe weather, British Airways may cancel flights, offering affected passengers options for rebooking or refunds.

British Airways Seat Upgradation

Enhance your travel experience by opting for a seat upgrade. British Airways provides options for extra legroom or preferred seating at booking. Keep in mind that availability and costs for upgrades depend on several factors, including your flight, route, and selected fare type.

Check-in Options

At the British Airways Terminal, travelers have several convenient check-in options:

• Online Check-in: Easily complete your check-in via the British Airways website or mobile app, saving time and allowing you to skip long queues.
• Self-Service Kiosks: Located within the terminal, these kiosks provide a quick way to check in and print boarding passes.
• Counter Check-ins: Friendly airline staff are available at the counters to assist you with any questions or needs during your check-in process.

British Airways Information Desks

If you have any questions or require assistance, information desks and customer service counters are available throughout Terminal 3. The staff can help you with flight inquiries, check-in guidance, baggage questions, and general support, ensuring you receive the most accurate and up-to-date information for your journey.

Lost & Found Counters

In the event you misplace an item at the British Airways Terminal, the lost and found desk is your first point of contact. Provide detailed descriptions of your belongings to assist staff in recovering your items as quickly as possible. Additionally, if your luggage is delayed or damaged, you can seek help at this desk, where the lost and found team will guide you through the necessary steps.

Pet Travel Service

Traveling with pets is made easier with British Airways’ pet travel service. Small pets, including cats, dogs, and certain birds, can accompany you in the cabin, subject to specific weight and size restrictions. Larger pets must be transported in the cargo hold. Service animals assisting passengers with disabilities are permitted in the cabin at no extra charge. When making your reservation, inform the airline about your pet’s travel plans to ensure a smooth experience.

Unaccompanied Minor Service

For young travelers flying alone, British Airways provides an unaccompanied minor service to ensure their safety and comfort. This service is mandatory for children aged 5 to 14 who are not traveling with an adult. An additional fee applies, varying based on fare type and route. To arrange this service, please contact British Airways customer care for assistance.

Relaxing Lounges

For passengers seeking relaxation before their flight, Terminal 3 hosts various lounges designed to provide comfort and amenities such as:

• British Airways Lounge 
• SAS Lounge  
• Swissport Lounge 
• Delta (Sky Club)

Wi-Fi Facility

Stay connected at the British Airways Terminal with available Wi-Fi services. Passengers can choose between complimentary and premium options. Free Wi-Fi is suitable for basic browsing and email checking, while the premium service caters to those needing faster speeds for streaming or downloading.

Banking Facilities

Terminal 3 is equipped with a variety of banking services to address your financial needs. These services include:

• Cashier’s Checks: For secure transactions.
• Credit Card Advances: Available for those needing to purchase foreign currency.
• Basic Office Services: Such as faxing and photocopying.
• Foreign Currency Exchange: Easily accessible for international travelers.
• Automated Teller Machines (ATMs): Conveniently located for quick cash withdrawals.

Transportation Between ORD Terminals

When traveling between domestic terminals (1, 2, and 3) at ORD, there’s no need to exit the secure area or use the Airport Transit System (ATS). Follow the overhead signs for easy navigation. However, if you’re moving between Terminal 3 and Terminal 5, the ATS provides efficient transportation. For additional convenience, a Terminal Transfer Bus (TTB) service is also available to help you move between terminals seamlessly.

Conclusion

With this comprehensive guide, you can confidently navigate the British Airways ORD Terminal. Whether you are arriving or departing, knowing where to go and what to expect will make your travel experience smooth and enjoyable from start to finish.

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O’Hare International Airport (ORD) Terminal Map and Guide

Common Queries!