Alaska Airlines KOA Terminal – Kona International Airport

Every day, a flurry of insecurities and uneasiness weigh heavily on the minds of many travelers; time pressure to get to the airport, finding the terminal, check-in times, inadequate free baggage allowance, and so on. With that being said, the details presented on this page are for the convenience of Alaska Air travelers arriving or departing from the Alaska Airlines KOA Terminal and are intended for use as a reference for planning for your next flight and for contacting Alaska Air.

Comprehensive Information of Alaska Airlines KOA  

Alaska Airlines uses Terminal 1 at KOA Airport.

Services offered by Alaska Airlines KOA Terminal

At the airport Office of Alaska Airlines KOA Terminal, you can enjoy the following services/amenities:  

List of All Alaska Airlines Terminals.

Make a reservation

Passengers needing ticket booking assistance can work with staff at the Alaska Air terminal office at KOA . They are trained to create an itinerary that best matches all passenger’s specific needs for flights. Thereafter, ticket reservations can be made by travelers on their own via the airline website and mobile app. 

Manage Your Booking

If needed, passengers traveling on Alaska Air  KOA  terminal can request assistance from the crew at the terminal. They are far more than willing to assist you with booking changes or trip information and to add or remove any related upgrades, amenities, and services. However, passengers have the option to manage their booking via the “Manage” section available through the Alaska Air mobile app or website on their own. 

What’s the Baggage Allowance

At the boss’s residence, you must pay for checked bag fees separately. You can do this through the airline website or mobile app, or directly at the airport counter during check-in. In addition, if someone is flying on Alaska Airlines flights 5000-5249 (operated by Qantas) or flights 5526-5549 on Air Tahiti Nui or flights 5700-5899 or flights 5900-5999 (operated by Qatar) airline baggage rules may vary for the operating airline. For more detailed information feel free to speak with staff working in the Alaska Air terminal at KOA  or check the airline’s website. 

Policy for Refunds and Cancellations  

At the Alaska Airline KOA  terminal, Alaska Airline will not process refunds or cancellation requests for tickets purchased through a travel agent, travel agency, or 3rd party travel site. Before any refund or cancellation conversions are processed. The request must meet the requirements established in the Alaska Air Cancellation Policy.

Travel Services for Pet 

Passengers can book pet travel services with Alaska Air, which is subject to Alaska Air’s Pet Policy and availability. At the Alaska Airlines  Kona International Airport terminal, travel bookings for pet companions can be made. You can carry small pets or animal companions in an approved kennel or carrier with you in the passenger cabin. For large pets or animal companions, they must be transported separately. In the aircraft’s hold.

Baggage that is lost, delayed, or damaged 

Airline representatives at the Alaska KOA  terminal should be notified at once regarding delayed lost or damaged baggage. They will provide every possible assistance and will attempt to resolve the situation within forty-eight (48) hours. You can obtain further details about lost bags by calling the Central Baggage Service Office at 1-877-815-8253 between 6:00 A.M. and 10:00 P.M. (Pacific Standard Time). Alaska Airlines may make and subject reimbursements to its Baggage Policy.

Registering Or Check-in 

Alaska Air journeyers have the option to check in online via the “online check-in” feature on the airline’s website / mobile app (available 24 hours before flight time) or in person at the Alaska Air terminal for KOA  International flights must check-in at least 1 hour before scheduled flight departure time and domestic flights must check-in at least 40 minutes prior to scheduled flight departure time. 

Services for Special Assistance

Alaska Airlines journeyers will be able to request special assistance services at the time of the ticket being booked (with the assistance of a Travel Associate) via the airline’s “Fly for All” app and request it through the app. There are alternatives in the facility to request special assistance on the day of travel, via onsite features at Alaska Air KOA  terminal based on the unit provision of special assistance.

Wifi on Board

Many aircraft in the Alaska Air fleet have WIFI capabilities, allowing passengers to choose between fast streaming satellite WIFI or basic WIFI by purchasing WIFI packs (starting at $NUM). Travelers can purchase Wifi packs when they are at the Alaska Airlines KOA  terminal during check-in, or they can buy them through the airline’s website or mobile app before their journey.

KOA Car Rental 

You will find Courtesy phones and or counters for various rental car companies at the arrivals level of all terminals at the airport. Alternatively, either take the AirTrain to the Federal Circle Station or to the rental car agency. You may ask the airline representatives at the Alaska Air terminal at KOA  or ask the airport representative for directions. You will surely get assistance from them and comfortably reach your spot. 

KOA Parking

There are multiple on-airport parking options available for every driving person to the airport; you can also find off-airport parking options. If you desire, you can even reserve parking online through the airport’s official website. For guidance, you may ask an associate at the Alaska Airline KOA  terminal or ask the airport representative. 

Services & Amenities at KOA

KOA  offers a wealth of services and amenities to enhance the airport journey experience for each traveler passing through.

Airport Information

ATM

Baggage Storage

Charging Station

Currency Exchange

Ground Transportation

Lounges

Medical Office

Nursing Suites

Restrooms

Service Animal & Pet Relief

Worship Spaces

Shopping 

Food & Beverage 

Beauty & Spa 

At Alaska Airlines KOA Terminal, you can make requests for help with the staff at the airport or the visible crew in the terminal.

Kona International Airport (KOA) Terminal Map and Guide

FAQs