Alaska Airlines RDU Terminal – Raleigh-Durham International Airport

Alaska Airlines RDU Terminal has answers to all your inquiries concerning flight bookings, cancellations, and changing flights. This article focuses on providing you with information specifically related to services in Alaska Airlines RDU Terminal. This should help you prepare for the service you would like in the future or now while you are traveling with Alaska Airlines. This guide includes information on Alaska Airlines flights that arrive or depart from Raleigh-Durham International Airport. The layout of the terminal allows you to plan your arrival time so you have ample time for a thorough security check before your flight and potential time between arriving at your gate to get to your flight.  

Alaska Airlines Raleigh-Durham International Airport Details

Alaska Airlines operates from Terminal 2 at Raleigh-Durham International Airport RDU. 

Services and facilities offered by Alaska Airlines RDU Terminal

At the airport Office of Alaska Airlines RDU Terminal,  you can enjoy the following services/amenities:  

List of All Alaska Airlines Terminals.

Make a reservation

Passengers needing ticket booking assistance can work with staff at the Alaska Air terminal office at Raleigh-Durham International Airport. Each passenger’s specific flight needs are catered to by the travel agents as they create itineraries. Travelers can make ticket reservations directly on the airline website and mobile app after that. Visit Terminal 2 at RDU for flight booking and cancellations. 

Manage Your Booking

If needed, passengers traveling on Alaska Air  Raleigh-Durham International Airport RDU terminal can request assistance from the team at the terminal. They are more than willing to assist you with booking changes or trip information and add or remove any related upgrades, amenities, and services. However, passengers have the option to manage their booking via the “Manage” section available through the Alaska Air mobile app or website on their own. 

What’s the Baggage Allowance

Any checked bag fees must be paid for separately on the airline’s website or mobile app or in-person during check-in at the airport. For example, at the Alaska Airlines designated terminal or on the airline’s website or app itself. For more detailed information on baggage allowance. There will also be Alaska Airlines staff at the Alaska Air terminal in Raleigh-Durham International Airport checking all other bags that are not checked in on-site. Or you can find the detailed information on your operating airline websites. 

Policy for Refunds and Cancellations  

Refunds or cancellation requests associated with tickets purchased through a travel agent, travel agency. Or 3rd party travel site will not be processed at the Alaska Airline Raleigh-Durham International Airport RDU Terminal. Before any refund or cancellation conversions are processed, the request must meet the requirements established in the Alaska Air Cancellation Policy.

Travel Services for Pet 

Alaska Airlines will allow dogs as service animals to travel with their passengers onboard as long as proper documentation is submitted. Active voice pets are allowed in passenger cabins as well as excess baggage with the airline. A pet travel fee of $100 per way is charged as a fee for travel in a cabin and $150 in baggage (compartment). At the Alaska Airlines Raleigh-Durham International Airport RDU terminal, pet companion travel bookings can be made, or you can call 1-800-252-7522 to do so.

Baggage that is lost, delayed, or damaged 

Airline representatives at the Alaska Raleigh-Durham International Airport RDU terminal should be notified at once regarding delayed lost or damaged baggage. They will provide every possible assistance and will attempt to resolve the situation within forty-eight (48) hours. You can obtain further details about lost bags by calling the Central Baggage Service Office at 1-877-815-8253 between 6:00 A.M. and 10:00 P.M. (Pacific Standard Time). Alaska Airlines may make and subject reimbursements to its Baggage Policy. 

Registering Or Check-in 

Alaska Air travelers can check in online via the “online check-in” feature on the airline’s website / mobile app (available 24 hours before flight time) or in person at the Alaska Air terminal at Raleigh-Durham International Airport RDU. International flights must check-in at least 1 hour before scheduled flight departure time and domestic flights must check-in at least 40 minutes prior to scheduled flight departure time.

Services for Special Assistance

Travelers on Alaska Airlines can request special assistance services when booking their tickets (with the assistance of a Travel Associate) via the airline’s “Fly for All” app or you can call 1-800-503-0101. There are alternatives in the facility to request special assistance on the day of travel, via onsite features at the Alaska Air Raleigh-Durham International Airport RDU terminal based on the unit provision of special assistance.

Wifi on Board

Passengers can use either fast-streaming satellite Wifi or basic Wifi, as most aircraft in the Alaska Air fleet are equipped with Wi-Fi capabilities and offer Wifi packs for purchase (starting at $8.00 up to $24.99). At the Alaska Airlines Raleigh-Durham International Airport RDU terminal, passengers can check-in and purchase Wifi packs. Alternatively, they can buy them via the airline’s website or mobile app before arriving at the airport.

Raleigh-Durham International Airport RDU Car Rental 

You will find Courtesy phones and or counters for various rental car companies at the arrivals level of all terminals at the airport. Alternatively, either take the AirTrain to the Federal Circle Station or the rental car agency. You may ask the airline representatives at the Alaska Air terminal at Raleigh-Durham International Airport representative for directions. You will surely get assistance from them and comfortably reach your spot. 

Raleigh-Durham International Airport RDU Parking

There are multiple on-airport parking options available for every driving person to the airport; you can also find off-airport parking options. If you desire, you can even reserve parking online through the airport’s official website. For guidance, you may ask an associate at the Alaska Airlines Raleigh-Durham International Airport RDU terminal or ask the airport representative. 

Services & Amenities at Raleigh-Durham International Airport RDU 

Raleigh-Durham International Airport offers a wealth of services and amenities to enhance the airport journey experience for each traveler passing through.

• Airport Information
• ATM
• Baggage Storage
• Charging Station
• Currency Exchange
• Ground Transportation
• Lounges
• Medical Office
• Nursing Suites
• Restrooms
• Service Animal & Pet Relief
• Worship Spaces
• Shopping 
• Food & Beverage 
• Beauty & Spa 

At Alaska Airlines RDU Terminal, you can make requests for help with the staff at the airport or the visible crew in the terminal. 

Raleigh-Durham International Airport (RDU) Terminal Map and Guide

FAQs